Frequently Asked Questions
Find answers to common questions about your Geeni devices
Do Geeni devices require a hub?
No, all Geeni smart devices connect directly to your home's 2.4GHz Wi-Fi network without the need for an expensive central hub.
Can I control my devices when I am away from home?
Yes, as long as your mobile device has internet access, you can control and monitor your Geeni products from anywhere using the Geeni app.
Are Geeni products compatible with voice assistants?
Most Geeni devices are fully compatible with Amazon Alexa and Google Assistant for hands-free voice control.
What Wi-Fi frequency do I need?
Geeni devices are designed to connect to 2.4GHz Wi-Fi networks. If you have a dual-band router, ensure the 2.4GHz band is active during setup.
Can I share device access with my family?
Yes, the Geeni app allows you to share device permissions with family members so everyone can control the lighting and security.
How do I reset my smart bulb or plug?
To reset most devices, power them off and on three times consecutively until the indicator light begins to flash rapidly.